| Dear Friend,
I don't like to get up early.
So when the phone rang the other morning at 6:30, I normally
would have let voicemail get it. But this time I decided to
answer.
The caller (a new client) was pretty excited. And judging
by his peppy demeanor at 6:30 AM, he already had his morning
coffee.
"You've RADICALLY changed my life. The past couple
months have been like a dream. I was broke and in debt when
I first contacted you... but with your help I paid cash for
a Cadillac, bought my first Rolex and a bunch of other high-priced
toys and put $120,000 in my personal savings account!"
I've said it before... I really like being the hero.
But I find it really hard to get excited about anything
at 6:30 AM.
I think I mumbled "you're welcome" and double checked
that he had the right address to send my royalty checks. (No
matter how groggy I am, I do NOT forget that.)
This guy had good reason to be excited. Before I started
working with him he had been averaging sales of about $5,500
a month for the past 12 months.
Here's a screenshot from his shopping cart account that shows
his sales from the previous year... and what happened after
I started working with him in January 2006:
We started implementing my strategies starting about the
middle of January 2006. By the end of February he had a
400% increase in his average monthly sales from the previous
year.
Not bad, huh?
It gets better.
Look at May 2006. That's
just shy of a 1,300% increase from the previous year's sales...
in only five months!
A lot of business owners try to hire me so they can experience
a massive increase in business quickly like the client in
this example.
It can be pretty exciting. But as your business increases,
so do your challenges. And you better be prepared for it.
Let me give you a few examples of what happened to my client:
About 45 days into our "marketing makeover" the
client called me in a panic. He didn't know how to manage
the tidal wave of business, fulfillment center problems, merchant
account problems, etc.
I calmly repeated something I once heard Gary Halbert say...
"Those are not the kind of problems
I solve.
Those are the kind of problems I CAUSE."
We actually had to put the brakes on this thing and stop
rolling out. It was growing too fast and the client's infrastructure
couldn't handle it.
The first thing that happened was his fulfillment center
was not prepared for a surge in orders this big. They had
to scramble to hire new people so they could keep on top of
all the orders and customer service calls. They got it under
control fairly quick but things were frantic for a few weeks.
The second thing that happened was a little scarier.
The merchant account bank security department called wanting
to know what the hell was going on. These guys are simply
not accustomed to seeing a 1,300% increase in sales almost
overnight.
A sane intelligent person would assume that you could explain
the reasons for the business increase and everything would
be fine. You're making more money, they're making more money...
everybody's happy.
Not true. The bank is NOT happy when they see exponential
increases in your sales.
Nope. That has to be investigated. You could be a terrorist
or a money launderer... or something even more heinous like
a successful devout capitalist.
And if you rub these guys the wrong way, they'll shut your
merchant account down in a New York minute. Then they'll drag
their feet for months investigating you.
Let's do the math on that:
No merchant account = No sales = Out of
business.
Oh, and by the way, while the bank is investigating you,
they freeze your bank accounts.
After educating my client about the wonderful ways of merchant
account banks, he was worried.
But have no fear, Doberman Dan is here. (Kinda like "Under
Dog" but better looking... at least according to my mom.)
Rather than see my client lose sleep about the possibility
of having his merchant account shut down, I hooked him up
with a merchant account who "gets" our kind of marketing.
There was just one catch. He had to have a reserve account
where they hold 5% of all his daily charges. They pay interest
on this money and if there are no problems, they release half
of the funds in the reserve account every six months.
Hey, this is standard procedure for higher volume merchants.
The banks do it to protect themselves and have money to cover
any chargebacks should you decide to up and go out of business.
With the reserve account, the bank is not left holding the
bag.
It's actually a good thing. What usually happens is you forget
about it so every six month's when the bank releases half
of the funds, you get an unexpected big payday.
If all that weren't enough to handle, my client's lab (he
sells health products) couldn't handle the big jump in volume.
So once again, I had to spring into action and set him up
with a lab that could handle big product volume with a much
faster turnaround time.
Then he realized that he wasn't set up properly to handle
the influx of customer service requests. Sure, the calls were
getting answered and e-mails forwarded but things started
falling through the cracks.
So guess who he leans on to solve that problem, too?
Yup... DD comes through again.
I set him up with an online customer support ticketing system.
Basically, every customer request gets assigned a ticket number
and then assigned to a customer service rep. The owner can
log in and check the status of all the tickets and see if
they're getting resolved properly.
The client told me I was his lifesaver through all this.
I guess I had been taking all my accumulated knowledge and
experience for granted. He reminded how much value there is
in what I've got stored in my cranium.
Yes, it's exciting to see rapid increases in your business...
but you need to be prepared for the challenges and problems
that come along with that. Don't think you're going to be
able to make a lot more money without changing and growing
and being able to handle new and bigger problems.
It can be scary navigating these waters alone. A mentor with
firsthand experience with this kind of stuff is worth his
weight in gold.
Thankfully, I had Gary Halbert. He saved my ass a bunch of
times.
And now I know what it feels like to save somebody from making
mistakes that could have cost them muchas fungolas... and
years of lost time.
Maybe I'll be able to do the same for you some day.
Just don't call me at 6:30 in the morning to thank me.
All the best,
"Doberman" Dan Gallapoo
P.S. I might reveal in a future newsletter exactly what
I did to help my client experience this big increase in
sales.
Actually, I'll probably need a whole frickin' book or a
3-day seminar to reveal everything I did (and am
still doing) for him. I'm not sure if I'm quite ready for
that.
How about if in the next issue I reveal a
simple secret you can use right away to DOUBLE your business
in 59 days or less. If you aren't doing this
(especially if you have an online business) you're leaving
at least 50% of your potential sales on the table
every single month.
Don't miss it.
La paz.
(I wanted to end with "Peace" just like Halbert
usually does but I didn't want to be a copycat."La
paz" is Spanish for peace. That's more original, huh?)
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